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Support
Find quick answers below, or send a message and we’ll help you get unstuck.
Quick answers
Are my files uploaded to your servers?
Most tools process files locally in your browser. Your documents stay on your device for those workflows.
A tool failed or the page froze. What should I try?
Refresh the page, try a smaller file, and use a current browser (Chrome, Edge, or Firefox). Very large videos may need more device memory.
Can I use Free Converter Tool without an account?
Yes. Core tools are available without signing in.
Where can I find all tools?
Open the homepage tools grid, or use the PDF, Image, Video & Audio, and GIF menus in the header.
Do you add watermarks to downloads?
No. Free Converter Tool does not add watermarks to normal tool results.
How do I report a bug?
Use the contact form on this page or email support@freeconvertertool.com with the tool name, browser, and what went wrong.
Contact support
Tell us which tool you were using and what went wrong. You can also email support@freeconvertertool.com.
Policies
Read our Privacy Policy and Terms of Use, or learn more About Free Converter Tool.